I am having trouble with my shopping cart. When I go to checkout, it is empty.
You may try any of the following, which usually work:
- Disable your pop-up blocker for our website and our shopping cart website, contentshelf.com
- Enable Javascript
- Try another browser
- The titles you wish to purchase and whether you want print or download versions. We will send you a PayPal invoice for those purchases. After we receive payment we will send you a separate email with a link to the files you purchased for download, or we will ship your print editions to you.
- Optionally, if you care to help us troubleshoot this issue, please also tell us the browser you are using, the operating system you are using, and the version number of the browser if you know it. This information may help us figure out a permanent fix, and we appreciate your cooperation.
I downloaded my file, but I cannot copy it to another device.
Our download files have two security measures on them, digital fingerprinting and copy protection. Generally, you should download the file to the device you wish to use to either view or print the file.
However, we know that some users need to have a copy on multiple devices, for any number of reasons. Send us an email at wavefrontmusicpublishing@gmail.com and let us know what you wish to do with the file. We can make sure your get to use your file as needed, depending on your requirements.
However, we know that some users need to have a copy on multiple devices, for any number of reasons. Send us an email at wavefrontmusicpublishing@gmail.com and let us know what you wish to do with the file. We can make sure your get to use your file as needed, depending on your requirements.
I purchased a download, but I did not get a link. Can you send it again?
We can, but first, please check your Spam folder. Almost every lost download link email has been routed to the Spam folder. Never hesitate to contact us to help with a download. We will do our best to make sure you get your music.
May I return a purchase for a refund?
Because of copyright considerations, once you have received a print edition or downloaded a file, we do not accept returns nor make refunds.
If you purchase a print edition in error and we ship it, you may return it for a refund, less the cost of shipping, provided you return it in the original unopened package. If you have not received a purchase, or if you have received it damaged, destroyed, or it is in error, then we will do our best to make it right. Contact us, and we will make sure you receive another copy in good condition.
If you purchase a print edition in error and we ship it, you may return it for a refund, less the cost of shipping, provided you return it in the original unopened package. If you have not received a purchase, or if you have received it damaged, destroyed, or it is in error, then we will do our best to make it right. Contact us, and we will make sure you receive another copy in good condition.
May I use the description of the work and/or the composer's biography from your website for my program notes?
Yes, under certain circumstances. Please see our Licensing page for a list of the requirements you must meet in order to use our title descriptions and/or composer biographies.
I want to upload a video of my recital to the internet, and in it I am playing a piece published by WaveFront Music LLC. Do I need a license?
Yes, you do. Please go to our Licensing page and fill out the form. The license to share any audio-visual recording is known as a synchronization license, and it is not usually covered by standard mechanical license or by performing rights organizations. You must secure a synchronization license from us, directly.
I was looking for RM Williams Publishing. Am I in the right place?
Yes, you are. As of January 1, 2021 WaveFront Music LLC owns the RM Williams catalog of fine editions.
I was looking for Brass Arts Unlimited. Am I in the right place?
Yes, you are. As of October 1, 2021 WaveFront Music LLC owns the Brass Arts Unlimited catalog of fine editions.